WHERE MARKETING ENDS, BRANDING BEGINS
So, you have a
business and you are ready to start promoting your brand through the Internet.
The first question you face: "How do I create my brand?"
To begin with, it is
worth investigating what includes the notion of "branding". Usually, opinions on this issue are divided into
several options:
- · Design of logos, color schemes and sites.
- · Mentions about brands, links and popularity in social networks.
- · Achievement of the best positions in search results, advertising campaigns and other promotion measures.
If you agree with one
of the above options, then we regret to inform you that you misunderstand
branding. These measures are marketing tools and strategies, and only the outer
layer of branding. We must dig deeper.
What is the difference between marketing and branding?
Marketing is a
combination of activities and tools that promote your business. This includes
SEO, SMM, e-mail distribution, as well as traditional methods and tools of
promotion. Branding, on the other hand, is a culture in itself, it is the
meaning that determines and controls all the processes of your business.
Common mistakes in understanding branding
Mixing marketing and
branding is just one of the common mistakes that you may encounter. Many businessmen
and marketers who carry out branding tasks meet the following misconceptions:
Misconception 1:
Branding is marketing / advertising / promotion / etc.
Marketing, advertising
and other promotional activities speak only about the nature of your brand and
your slogans. Your brand consists of your character, your voice and your
appeals, and branding is the process of creating them.
Misconception 2: When
it comes to your brand, you are the ultimate truth
This is a common
misconception, especially among those who start a business for the first time.
The truth is that when you set the tone and start talking, establish rules for
your organization to work with the brand, do not become instant authority in
this area.
Your customers - they
define your brand. The way people understand it determines their attachment to
the brand. That's why it's very important to carefully choose the brand values.
Otherwise, you can go on the wrong path - or, even worse - fail in the form of
loss of regular customers.
Misconception 3: There
is a formula for success for branding
The fact that
everything can be measured in online marketing does not mean that there is an
exact formula for everything. There are no two identical companies. And
although the process of developing a brand can be the same for companies from
the same industry, these organizations have unique properties and needs.
In fact, there is no
formula here - branding was, is and will be the result of personal experience.
The good news is that you can easily check whether your brand is successful or
not. In this case, you need to closely monitor the behavior and interests of
the target audience.
Correct Branding
To create and build a
strong brand, you need to ask yourself the most fundamental questions. Even
before planning for online marketing strategies, you need to do the following:
Define your goals
The first thing that
needs to be clarified is why you are doing what you are doing. You do not
immediately get answers, you need to ask yourself these questions several times
to reach the root goal, to the very essence of your business. Start with these
questions:
- · Why do I build this business?
- · Why do I need to help a certain group of people?
- · Why is it important for me that all this be done?
As you progress, mark
the answers that you give to each question "Why?" - they will help
formulate your goal. Walt Disney, for example, very accurately answered these
questions, and realized why he created it all: to bring joy to children all
over the world.
Choose your character and sound
After asking why you
are doing what you are doing, ask yourself: what is my brand? This will help
shape it, become a "skeleton", to which other ideas, values and
messages are attached. At this stage of brand building, ask yourself these questions:
- · How should my brand sound?
- · How do I want to be perceived - as a friendly person in the style of casual or formal, corporate?
- · Will I be able to really be this for the entire life of the brand?
The last question is
especially important, because your audience is looking for a solid, stable
personality. Your ability to truly match your brand is one of the most
important elements by which customer loyalty is won.
Highlight Your Values
After you finish
asking yourself who you are, it's time to ask: "Who am I?". The
values obtained at the previous stage will help determine who you are as a
brand. Rewrite them and define these values in the light of your business.
Excellent work to
identify and determine their values, held by the company Zappos . They have ten
key values by which they live, and if you read their blog, these values
permeate all their processes. Also, you need to note that people follow these
values - from blog posts to customer service. The definition of a good,
lasting set of values will help employees become more coherent and use it
when working as guidelines.
Determine what your culture will be like
The integrity of the
organization depends heavily on the culture that you are nurturing in your
company. Happy employees are more productive, passionate and connected with
each other, which makes your business stronger, and production processes more
manageable.
The culture of Google
is known for its motivation for creativity and innovation, it gives our
employees time and resources to learn new things. Although this rule is no
longer applied, but their engineers are still trying to engage in third-party
projects that allow them to innovate. You can see how culture lives, despite
the fact that the rules have changed - this is the power of corporate culture.
Tell us about your audience's brand
Finally, you've come
to the point where marketing is going to be done - now you need to decide how
to raise awareness about your brand. The previous step along with marketing
research and analysis will play a huge role in determining where you can talk
about your brand and effectively reach the target audience.
When planning a
communication strategy, it is necessary to discuss the following most important
issues:
- · Determination of the mission of the company, which is easily deduced from its objectives.
- · The benefits that customers will receive from your business.
- · The platforms you selected and the corresponding media resources.
- · Your calls for action - what are your goals, and how are you going to attract your audience.
And remember, branding
is the "heart" of your marketing strategy. In order to build an
effective brand, you need at every step to be extremely clear and correct at
each of the stages described above, which will allow you to successfully
identify a target market that identifies with the nature and values of your
brand.
The last thing to
remember (and this is very important): branding is not a one-time thing to do
when you start your business. This is a constant effort, piercing all your
processes, your culture, and your business development, and for this to affect
your work, you will need dedication and devotion. In the end, the real measure
of the success of your brand will be the conquest of loyal customers who will
become lawyers for your brand.
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